FAQ
Frequently Asked Questions (FAQ)
For international buyers and importers. Open each question to view the detailed answer.
1. What types of Kenyan coffee do you export?
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We export high-quality Arabica from Kenya's premier growing regions, including Nyeri, Kirinyaga, Embu, Murang'a, Kiambu, and selected Rift Valley highlands.
Our catalog includes:
Specialty microlots (SL28, SL34, Ruiru 11, Batian)
Commercial AA, AB, PB, C grades
Fully washed, natural, and honey-processed lots
We provide full traceability, cupping scores, and detailed specs for every lot.
2. Do you provide samples before placing an order?
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Yes. We offer green coffee samples (100g-300g) for specialty buyers and quality-grade samples for avocado and macadamia buyers.
Shipping can be arranged via DHL, FedEx, or your preferred courier.
3. What is your minimum order quantity (MOQ)?
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Coffee: Minimum 1 full bag (60-70 kg) for microlots; full container shipments for commercial coffee.
Avocados: 4,000-5,000 kg per shipment (depending on size and season).
Macadamia Nuts: 25 kg minimum for samples; commercial bulk orders start from 1 ton.
4. What certifications and documents do you provide?
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Every shipment includes:
Phytosanitary Certificate (KEPHIS)
Certificate of Origin
Commercial Invoice & Packing List
Fumigation Certificate (if required)
Moisture & Quality Analysis Report
Cupping Report (SCA format) for coffee
Additional export documents can be arranged based on destination requirements.
5. What payment terms do you offer?
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We support:
FOB Mombasa and CIF/CFR shipping options
Advance payment + balance on documentation
LC (Letter of Credit) for bulk orders
Payment terms vary depending on product type and volume.
6. How long does it take to process and ship an order?
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Coffee microlots: 5-10 days (sampling, contracting, milling, QC).
Commercial coffee: 10-20 days, depending on milling schedule.
Avocado shipments: 3-5 days post-harvest (sorting, cooling, packing).
Macadamia nuts: 7-14 days (grading and packing).
Transit time varies by destination.
7. Do you handle international logistics?
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Yes. We coordinate with trusted freight forwarders, shipping lines, and clearing agents to ensure smooth movement from Kenya to your destination port.
Buyers may also choose to use their own logistics company.
8. What packaging options are available?
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Coffee
Jute bags with GrainPro liners
Vacuum-sealed bags for microlots
60-70 kg standard export bags
Avocado
4kg and 10kg cartons
Pre-cooled and ventilated packaging
Macadamia Nuts
10kg, 20kg, or 25kg vacuum-sealed food-grade bags
9. Which countries do you ship to?
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We currently ship to:
Europe (Germany, France, Netherlands, Belgium, Norway)
United States & Canada
Middle East (UAE, Saudi Arabia, Qatar, Oman)
Asia (Japan, South Korea, China)
Africa (South Africa, Egypt, Morocco)
We can export to any country with clear import regulations.
10. Can you provide full traceability for coffee?
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Yes. Each lot includes:
Farm or cooperative details
Altitude, variety, and processing information
Traceability documents
Cupping notes & scores
Lot ID, milling details, and quality reports
For microlots, we provide individual farm profiles upon request.